Privacy Policy
How we handle your data.
Information We Collect
- Contact details submitted through enquiry, order, and support forms.
- Business details such as company name, region, service interest, and billing information.
- Technical information needed to provision, operate, secure, and support services.
- Invoice, payment status, and transaction reference information.
- Support tickets, email communication, call notes, and service history.
How Information Is Used
Information is used to respond to enquiries, verify requests, provision services, provide support, issue invoices, improve service quality, prevent abuse, and communicate operational updates.
Service and Security Data
Moklav may process logs, network metadata, abuse reports, and diagnostic information to operate infrastructure, investigate incidents, detect misuse, and maintain service reliability.
Sharing of Information
Moklav does not sell customer personal information. Information may be shared with service providers, payment processors, data center partners, legal authorities, or compliance partners only when required for service delivery, security, billing, or lawful requests.
Data Protection
Moklav applies reasonable technical and organizational safeguards designed to protect customer information against unauthorized access, misuse, loss, or alteration.
Retention
Information may be retained for as long as required for service operation, billing, support, dispute handling, abuse prevention, legal obligations, or legitimate business records.
Customer Requests
Customers may contact official support channels to request correction, update, or review of information associated with their account, subject to operational and legal requirements.